Grow your business, faster.
We can help businesses of all sizes grow faster, by providing them with the guidance and expertise they need to make better decisions, implement more efficient processes, and expand into new markets.
About Us
Helping Businesses Achieve Their Goals
Led by a team with decades of experience in delivering award-winning customer service solutions in both traditional contact and technology – CartAssist delivers local, in-market consultancy and solution management for one of the world’s most trusted and fastest evolving end-to-end digital customer engagement solutions.
Over the years we've held partnerships with Nanorep, Bold360 and Genesys to deliver digital customer engagement solutions for clients in sectors including tourism, e-commerce, local government and more.
Building on this experience, we're excited to launch a product of our own; the GoEngage platform brings a complete toolkit for customer engagement supercharged with AI.
Services
Innovation Strategy and Ideation Workshops
Conduct workshops to foster innovation within client organisations, helping teams generate creative ideas and develop strategies for implementing them.
Digital Transformation Demystified
Assist organisations in leveraging technology and digital tools to optimise operations and increase efficiencies in workflows, futureproof functions and automate processes.
TESTIMONIALS
“Our CartAssist solution has enabled our customers to self-serve their simple, quick enquiries 24/7. It’s been great working with the team at CartAssist – they are passionate, knowledgeable, efficient and fun! We’re seeing great results and this is only the beginning…"
Nicola Wood
Head of Customer Contact - Eurocamp
“Maidstone Borough Council are very happy with the results that we are seeing from using the CartAssist solution.
They are a great team to work with, they bring a fresh approach to dealing with council customer contact.”
Paul O'Grady
Digital Team Leader - Maidstone Borough Council
“The CartAssist solution has enabled our customers to find the information they need to complete orders online, reducing online escalations and allowing our customer service team to spend more time adding value for our customers who need our help and advice rather than answering simple repetitive queries”.
Simon Turner
Managing Director - Quayside Group
OUR TEAM
Mark Kirby
With a wealth of experience in founding and growing award winning customer service companies, Mark leads the CartAssist team and heads up consultative services.
Richard Larby
The technical expertise behind CartAssist, Richard works to bring our clients' dreams to life, designing and delivering truly impactful solutions.
